GGPoker verification is a one-time identity check that you complete in the client under My Documents. GG asks for a photo of a valid ID and one more photo of you holding that ID together with a paper note showing your GGPoker nickname and today’s date. Players who live outside the country that issued their ID also send a proof of address. Checks usually take up to 24 hours, and until your account is verified you can deposit and play, but you can’t withdraw or receive bonuses and tournament prizes such as tickets, T$ and P$.
This guide walks through when GG asks for verification, every step in the client and the app, how to take a photo that passes first time, which documents work, the extra checks on bigger withdrawals and what to do if your documents are sent back. Requirements come from the GG network’s help centre; licensed local sites can add their own checks.
Key takeaways
- Upload in My Documents, usually checked within 24 hours
- One photo of you, your ID and a note with nickname and date
- Proof of address only if you live abroad or GG asks
- Needed for withdrawals, prizes and bonuses
When GGPoker asks you to verify
On the global GGPoker site you can sign up, deposit and play straight away. Verification becomes necessary at these points:
- Your first withdrawal. GG processes withdrawals only from verified accounts.
- Bonuses and prizes. Tournament tickets, T$, P$ and other rewards are credited only to verified accounts, which also covers the free tickets described in our GGPoker no deposit bonus guide.
- Player transfers. Sending money to another player is unlocked by verification too.
- Any time GG asks. GG’s policy expects players to verify soon after creating an account, and it can request documents during a withdrawal review or whenever its checks require it.
Licensed local sites work differently. In Great Britain, for example, the Gambling Commission requires operators to check a player’s age and identity before they deposit or gamble. GGPoker’s UK site runs that check automatically from your name, date of birth and address against external databases, and asks for documents only if the automatic match fails. Which GG site serves your country is listed on our GGPoker countries page.
Verifying right after sign-up takes a few minutes and saves a stuck withdrawal later. If you are still creating the account, our guide on how to sign up on GGPoker covers the earlier steps.
How to verify your GGPoker account
Verification takes five steps, the same in the desktop client and the app. The diagram shows the order; the paths to each screen follow below it.
- Fill in your personal information: first and last name, date of birth and address, written exactly as on your ID. On PC it is under My Page → GGPass Account → Personal Information; in the app, My Account → Personal Information.
- Open My Documents: My Page → GGPass Account → My Documents on PC, My Account → My Documents in the app.
- Upload your photo ID. GG’s help centre asks for the front and back of the document.
- Upload the photo of you holding the ID and a note with your nickname and today’s date.
- Add a proof of address if you live outside the country that issued your ID or if GG asks for one, then check the status in My Documents.
File names may change after upload. That is GG’s own labelling, not a failed upload.
The verification photo
This is the part most rejections come from. The photo has to show four things at once, all readable: your face, your photo ID, and a sheet of paper with your GGPoker nickname and the current date written on it.
A few habits make it pass first time:
- Write the note by hand, large and dark, with the nickname spelled exactly as in the client.
- Hold the ID with the photo page towards the camera and keep your fingers off the name and photo.
- Shoot in daylight or under soft light, away from a window behind you; flash on a laminated card leaves a white patch.
- Keep your whole face in frame, without sunglasses, a cap or filters.
- Ask someone to take the picture, or use a timer, so the ID and note are not at arm’s length and blurred.
The picture below shows a photo that passes next to the three mistakes that most often get one sent back.
The date on the note is the point of the exercise. It proves the photo was taken for this check, not copied from somewhere else, so a note with an old date or none at all can get the photo sent back.
Which ID documents GG accepts
GG accepts a valid document with your photo:
- passport;
- national ID card or residence card;
- driving licence.
The document must be in date, and your full name and photo must be visible, with the whole document in the frame and no corners cut off. The name has to match the name on your GG account. If your document is not in English, mark your name, address and date on each page you upload so the checker can find them.
GG’s help centre asks for both sides of the ID, while its main verification page mentions the front only. Upload both sides from the start; it costs nothing and avoids a second request.
Proof of address
Most players never need one. GG asks for proof of address if you live outside the country that issued your ID, when you move to another country, or when its review requests it.
The document must be issued within the last 3 months and show your full name, your address and a date. These are accepted:
- a utility bill;
- a bank statement or credit card statement;
- a letter from a government authority.
On a card statement, cover the eight middle digits of the card number before you upload it. GG’s help centre does not list file formats; what matters is that the whole page is sharp and readable, with all four edges visible.
A permanent move takes more than a new address. If GG has to move you to the local site of your new country, its help centre asks you first to use up any T$, P$ and tickets, collect unclaimed Ocean Rewards and withdraw your cash balance through your last deposit method; support then sets up the new profile.
Extra checks for bigger withdrawals
Basic verification covers everyday play. GG can ask for more when withdrawals grow or a payment needs checking, and it explains repeat requests by the different verification levels its payment providers require. Typical extra requests:
- Proof of the payment method, for example a photo of your card with the middle digits hidden, or a screenshot of your e-wallet profile.
- Source of funds or wealth, such as payslips or bank statements that show where the money came from.
- Notarised documents, copies certified by a notary or solicitor, signed and stamped.
GG’s default withdrawal limits are $20,000 a day, $50,000 over 7 days and $200,000 over 30 days; larger amounts need management approval and usually some of the documents above.
To see how that plays out, take a player who wins $25,000 in a tournament and asks for all of it at once. That is above the $20,000 daily limit, so GG can split the payout over more than one day and, for a sum that size, ask where the original deposits came from before it pays. Having a recent bank statement ready shortens the wait. The limits and timing are covered in our guide to withdrawing from GGPoker.
How long it takes and what to do if you’re rejected
The help centre says verification can take up to 24 hours; GG’s verification page asks you to allow up to 5 working days. The status shows in My Documents. If a document is sent back, the fix is usually quick:
| Reason | How to fix it |
|---|---|
| Photo blurry or with glare | Retake in soft light without flash, ID filling more of the frame |
| Note missing, or without nickname or date | Write a new note with your exact nickname and today’s date |
| Face or part of the ID cut off | Step back or ask someone to take the photo |
| ID expired | Upload a document that is still valid |
| Name or date of birth doesn’t match the profile | Correct your profile or contact support if the account name is wrong |
| Address proof older than 3 months or without your name | Upload a recent bill or statement in your name |
After fixing the problem, upload the new file in My Documents and the check starts again. If a document keeps coming back without a clear reason, contact support through the client.
Keeping your documents and account safe
Identity documents are what fraudsters want most, so send them only through My Documents in the GG client or app, never through social media messages, unofficial chats or anyone who contacts you claiming to be GG staff. Cover what GG doesn’t need, such as the middle digits of a card number. Once you are verified, turn on two-factor login and a Fund Password; both are explained in our sign-up guide.
Never verify with someone else’s documents, open a second account, or play from another country through a VPN to get around restrictions. GG treats all three as serious breaches: the account can be closed and the balance held, which is far more expensive than any bonus they might seem to unlock.
Verification also protects you: an account tied to your identity is harder to steal and easier to recover. For more on how GG looks after players and their money, see our GGPoker review, and for limits and self-exclusion, our responsible gambling page.
GGPoker verification FAQ
Can I play on GGPoker without verifying?
On the global site, yes: you can deposit and play. You need verification to withdraw, receive bonuses and prizes, and transfer money. Licensed local sites such as the UK one check your identity before you play.
How long does GGPoker verification take?
Usually up to 24 hours, though GG’s verification page asks you to allow up to 5 working days.
Why does GG want a photo with a note?
The note with your nickname and today’s date proves that the photo was taken for this check by the account owner, not copied from somewhere else.
What if my documents aren’t in English?
They are accepted. Mark your name, address and date on each page so the checker can find them quickly.
Can I verify on my phone?
Yes. In the app, go to My Account → My Documents and upload the photos from your phone.
Do I need to verify again after moving?
You need to send proof of your new address in your new country. If GG moves you to a different local site, support will explain the next steps.
Why was my verification rejected?
Most often because of glare or blur, a note without the nickname or date, a cut-off face or document, an expired ID, or a name that doesn’t match the profile.
